Roborock said on the 23rd that it will strengthen its domestic after-sales (AS) system ahead of the launch of its 2026 flagship robot vacuum, the "S10 MaxV Ultra."
Roborock operates a total of 26 official AS centers in Korea, including 15 official AS centers run by the official domestic distributor Thinkware Systems Mobile and 11 repair centers inside Lotte Himart. Product repairs can be accepted year-round at about 315 Lotte Himart stores nationwide.
Starting in March, Roborock will launch an on-site AS service for direct-drain station models of major robot vacuums. The coverage includes the 2026 flagship robot vacuum S10 MaxV Ultra, as well as ▲S9 MaxV Ultra ▲S9 MaxV Slim ▲Saros Z70 ▲S8 MaxV Ultra, and the company plans to gradually expand the models eligible for on-site AS.
Official AS centers will introduce a robot vacuum cleaning service. At 15 Roborock official AS centers, customers can choose among three items—robot vacuum unit, dock, or both unit and dock—to receive cleaning services.
Operating hours at Roborock official AS centers have been extended from the previous schedule to 8 a.m. to 6 p.m. Including Lotte Himart hours (10 a.m.–8 p.m.), customers can apply for AS for up to 12 hours a day.
A Roborock official said, "Ahead of the S10 MaxV Ultra launch, we strengthened the domestic AS system by introducing on-site AS services to improve customer convenience," adding, "We will continue to provide services that satisfy not only with innovative product performance but also with after-sales support."