The Korea Media and Communications Commission will launch a fact-finding probe into the mass permanent account suspensions that occurred on Instagram in May–June last year.
The Korea Media and Communications Commission (KMCC) said on the 11th it will check whether there are potential violations of the Telecommunications Business Act in the course of service operations by U.S.-based Meta Platforms.
The KMCC determined that as Meta expanded monitoring to block child and youth sexual abuse and pornography under its strengthened youth protection policy starting in 2024, harm occurred as ordinary user account suspensions unrelated to youth protection were imposed without clear notice of reasons.
The KMCC previously reviewed the damage status and causes, confirmed indications of legal violations, and accordingly shifted to a formal investigation process. The scope includes the appropriateness of suspension standards, the sufficiency of guidance on objection and restoration procedures, and whether restoration processing was delayed. In particular, it will look into indications that many victims subscribed to the paid service "Blue Badge" to restore their accounts but did not receive the pre-notified "prompt and enhanced support."
If illegal conduct is confirmed, the KMCC plans to take stern measures, including imposing a penalty surcharge and issuing corrective orders.