Samsung Electronics Service Center said on the 10th that it was ranked No. 1 in the service center institutional sector in the "2026 Korea's most respected corporations" survey organized by Korea Management Association Consulting (KMAC).
The survey comprehensively evaluates six core values, including innovation capability and service quality, to select the No. 1 by industry. Samsung Electronics Service Center has topped the list for 15 consecutive years since the survey began in 2012.
Samsung Electronics Service, which is responsible for repairs and after-sales service for Samsung Electronics products, recorded the highest scores in all 12 survey items this year, including service reliability, service innovativeness, customer satisfaction activities, and social contribution.
In particular, Samsung Electronics Service is providing services based on artificial intelligence (AI). Through remote consultations using SmartThings, a professional counselor remotely diagnoses the condition of a product and guides customers to the optimal solution. Service engineers use a "Smart Diagnostic Program" to diagnose product condition and usage history with AI and then provide service.
It is also pushing services such as the "phone visit service," in which a professional engineer visits to provide smartphone checkups, and the "visiting service," which dispatches a vehicle equipped with smartphone inspection devices.
Vice President Kim Young-ho, CEO of Samsung Electronics Service, said, "Thanks to the efforts of our executives and employees who have done their best for customer satisfaction and the trust of our customers, we were able to be selected No. 1 in the service center institutional sector for 15 consecutive years," and added, "We will continue to repay customers with services that add value to Samsung Electronics products."