CJ OliveNetworks failed to issue some cash receipts for more than two months last year.
According to the information technology (IT) industry on the 27th, CJ OliveNetworks was unable to issue cash receipts for some orders paid at certain coffee shop franchise locations from Oct. 19 to Dec. 31 last year. The incident is said to have occurred because cash receipts for payments made with Kakao Pay Money were not properly registered due to an error in the payment gateway (PG) system.
A CJ OliveNetworks official said, "Among customers who paid with Kakao Pay Money and then applied for a cash receipt, some did not have a cash receipt issued." CJ OliveNetworks notified customers who did not receive cash receipts of this via text message and said, "The issue has now been resolved so that cash receipts are issued normally."
A CJ OliveNetworks official said, "We sincerely apologize to franchise owners and customers for the inconvenience and concern caused."