Authorities will launch a fact-finding probe into SK Telink for enrolling users in an international calling plan without their consent.
The Korea Media and Communications Commission said on the 14th it will conduct a fact-finding probe into SK Telink for entering into contracts during some international calling service sign-ups without clearly confirming users' intent.
The Korea Media and Communications Commission (KMCC) conducted a field check after receiving complaints that users were enrolled in SK Telink's international calling plans, All Pass and All Together, without clear consent. During the check, potential violations of the Telecommunications Business Act were found for entering into service contracts without confirming users' intent to subscribe, and the KMCC plans to shift to a fact-finding probe to determine illegality.
SK Telink is understood to have informed customers of international calling promotions via telemarketing during sales activities and proceeded with plan enrollments even when the customers who received the calls did not consent.
SK Telink is processing contract cancellations and full refunds of paid charges for subscribers who have no usage history after enrolling in the plan.