Smart home brand Dreame Technology said on the 16th that it will significantly expand the AS (after-sales) network for its AS service "Nearby."
Dreame launched the Nearby service in September and has provided AS services for all robot vacuums officially sold through the official importer Kolon GLOBAL. With this expansion, through three-way consultations with LOTTE HIMART and SK Networks Service, the company broadened the scope of the Nearby service beyond its previous focus on robot vacuums to expand product categories overall and moved to strengthen the offline AS network.
In particular, this AS network expansion carries significance in that Dreame enhanced the service so that all officially sold products, regardless of place of purchase or product type, can be conveniently submitted for repair at LOTTE HIMART locations nationwide, thereby directly building a responsible after-sales system for Korean consumers.
As a result, beyond the previous single category limited to robot vacuums, the company will support official repair intake at LOTTE HIMART locations nationwide for all products except food waste disposers, ranging from small appliances such as hair devices to mop vacuums and stick vacuums.
In addition to Kolon GLOBAL, Dreame will also provide repair services for products distributed through official sales channels such as the Dreame Naver Store and its flagship store. Currently, Kolon GLOBAL service centers, which handle repairs for Dreame products, number 29 nationwide, and SK Networks Service centers number 28, establishing a total of 57 official AS sites. With more than 310 LOTTE HIMART touchpoints nationwide added, consumers can now use AS intake services more conveniently at locations closer to them.
A Dreame official said, "By working closely with LOTTE HIMART and SK Networks Service, we expanded the reach of the Nearby service so consumers can conveniently use AS at the nearest location regardless of product type," adding, "We will continue to build trust through ongoing service innovation in both accessibility and quality."