LG Electronics said on the 23rd that it ranked No. 1 in a home appliance satisfaction survey chosen by U.S. consumers.
LG Electronics ranked No. 1 in a total of four categories—▲ French door refrigerator ▲ side-by-side refrigerator ▲ dryer ▲ range—in the "2025 home appliance consumer satisfaction study" recently released by U.S. market research firm "J.D. Power." This is the most awards among appliance brands in this year's study.
J.D. Power surveys more than 15,000 consumers who purchased major home appliances over the past year on satisfaction across seven items—durability, performance, additional features, ease of use, design, value, and brand trust—and releases the rankings.
A total of 11 products are covered: eight kitchen appliances including French door refrigerators, side-by-side refrigerators, top-freezer bottom-freezer refrigerators, cooktops, ovens, ranges, over-the-range microwaves, and dishwashers, plus three laundry appliances including top-load washers, front-load washers, and dryers.
LG Electronics' French door and side-by-side refrigerators received high marks for core performance, durability, and design. J.D. Power said of the side-by-side refrigerator, "It excels in the value item with a design that considers form and function and a wide interior that makes it easy to organize food ingredients." The dryer and range also took the top spot after being recognized for excellence in performance, features, and design.
The company said LG Electronics' recognition as a top appliance brand in the United States, a global premium home appliance market, was backed by its core component technologies. LG Electronics is enhancing the performance and efficiency of its washers and refrigerators with core parts it develops and manufactures in-house, the "AI DD motor" and "inverter linear compressor."
Early this year, it also ranked highest for the sixth straight year among full-line appliance companies that make products across eight categories in the "most reliable appliance brands" list released by U.S. consumer outlet Consumer Reports. According to appliance evaluations released by consumer media in North America and Europe, LG Electronics currently ranks No. 1 in refrigerators in 28 evaluations across 10 countries, in washers in nine evaluations across six countries, and in dryers in five evaluations across four countries.
Meanwhile, leveraging its product competitiveness, LG Electronics is also delivering results in the U.S. B2B home appliance business. Following "Lennar," the No. 2 U.S. builder last year, it recently signed an exclusive home appliance supply contract with "Century Communities," one of the top 10 U.S. builders. After supplying products to "WASH," the No. 2 U.S. laundry solutions company, last year, this year it began supplying products to "CSC ServiceWorks," the No. 1 U.S. laundry solutions company, and within the year is expanding its large-capacity commercial laundry lineup "LG Professional" into the North American and European markets.
Jeong Gyu-hwang, executive vice president and head of North America at LG Electronics, said, "This is the result of being recognized for our appliance leadership in the United States, the world's largest premium market," adding, "We will continue to highlight differentiated product performance and convenient customer experiences."