Wrtn Technologies' in-house company within a company (CIC), WrtnAX, on the 15th released the "Artificial Intelligence Transformation (AX) Report 2025," which contains the real-world work performance of the artificial intelligence (AI) agents applied across Wrtn's internal operations.
The report quantified the effects of AI transformation across four areas: ◇ customer support, ◇ finance, ◇ front-end development, and ◇ back-end development. It measured efficiency gains by task through the independently developed "Wrtn AI Productivity Index."
According to WrtnAX's survey results, the customer support institutional sector saw total labor hours drop 73% and productivity rise 35% after introducing AI agents.
The support agent learns internal policies and FAQs to generate automatic replies and proactively responds to customer inquiries based on RAG (retrieval-augmented generation). Tasks that require actual processing, such as refunds, reshipments, and reservations, are also handled automatically through system integration.
In finance, it automated the entire process from product receipt confirmation, invoice review, and payroll to financial statement preparation, boosting productivity by 21%. As AI replaced the manual-centric reconciliation and approval process, it improved the efficiency of labor input.
In development, the front-end agent analyzes UI (user experience) design and automatically performs code writing and API integration.
The back-end agent generates API and DB designs and code directly with natural language commands alone. The two agents increased productivity by 15% and 28%, respectively, and reduced working hours by 28% and 55%.