Samsung Electronics Service said it will pilot "Baro Service," which allows customers to receive product checks and consultations at Samsung Store locations, starting on the 13th.
It will be offered as a "simple check service" and a "Harupick (drop-off) service," and will be available at four locations: The Hyundai Seoul, Galleria Gwanggyo, Samsung Store Samsong, and Samsung Store Sangdo.
The simple check service lets customers get product checks that previously required a visit to a service center at Samsung Store locations. Service engineers diagnose the condition of smartphones, tablets, and wearables using a professional program. Simple issues such as applying display film can be handled on the spot.
The Harupick service transports the product to a nearby service center for repair and returns it to the customer after completion. It covers portable products such as smartphones, tablets, wearables, and small appliances, and takes about 1–2 days for transport and repair.
Harupick service for smartphones, tablets, and wearables is available at all four stores, while service for small appliances is offered at Samsung Store Samsong and Samsung Store Sangdo.
Baro Service operates during the same hours as each store, and detailed instructions are available on the Samsung Electronics Service website.
Samsung Electronics Service plans to analyze customer service demand after the pilot of Baro Service and further review future operating plans.