LG Uplus said on the 9th that it introduced an artificial intelligence (AI) work assistant to field sites that install and repair home services such as internet TV and the Internet of Things (IoT), boosting employee work efficiency.
LG Uplus developed a platform, the "Home Service AI Work Assistant," which provides standardized information by training on more than 400 manuals related to technology and products for its home services.
Developed based on the company's telecom-specialized small language model, Xizen, it was introduced to the field in app form since Jul. last year.
LG Uplus added that home service field employees use the AI work assistant functions more than 2,800 times per day on average.
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