Zoom said on the 18th that it unveiled Zoom "artificial intelligence (AI) Companion 3.0" at "Zoomtopia 2025" held on the 17th (local time).
This version applies agentic AI across Zoom Workplace and business services to turn conversations into actionable work and automate repetitive tasks to boost productivity and efficiency. Key features include ▲ integrated search across meetings, currency, chat, and documents ▲ automatic AI meeting notes ▲ automation of meeting preparation and follow-ups ▲ support for setting work priorities. It also provides a consistent AI experience across web browsers and desktop workspaces.
It also introduced a custom AI Companion to meet corporations' tailored demand. Using a low-code builder and templates, users can easily deploy tailored AI, and it integrates with external apps. The feature will be available to paid account users starting in Nov. 2025, and the custom add-on costs $12 per month.
Zoom added AI features to its customer experience (CX) product lineup. It unveiled ▲ automated support via "Expert Assist" ▲ data analysis based on "CX Insights" ▲ an "automated quality management" feature. The sales enablement solution Zoom Revenue Accelerator adds "agentic prospecting" to automate everything through to lead generation and initial meetings.
Eric Yuan, Zoom founder and chief executive officer (CEO), said in his keynote address that "customers' most important conversations take place on Zoom, and now these conversations can lead to practical insights that drive business results," adding, "AI Companion 3.0 will understand users' context, priorities, and goals to help them focus on the most important work, creating meaningful business outcomes."