LG Uplus announced on the 6th that it has updated the 'AI Bizcall by ixi' service (hereafter referred to as AI Bizcall). AI Bizcall is a solution that allows convenient communication with customers anytime, anywhere using the company's phone number on a smartphone without a landline, supported by LG Uplus's AI technology as a currency agent. This update enhanced service stability and added specialized features.
AI Bizcall supports group calls of up to five people, offers the ability to transfer customer calls to colleagues, and provides a feature to automatically record calls and summarize them into text. The summarized text is linked with call records and contacts, making it easy to check past contact history before receiving a call. In addition, based on the call content, the AI recommends tasks to be done afterward and automatically suggests frequently contacted numbers or recently added contacts.
This update also introduced the 'abusive language report' feature. If an employee hears abusive language while working and clicks the report button, a notification signaling call termination will appear to the other party before the call is automatically ended. LG Uplus plans to utilize the ixi-GEN on-device AI to automatically detect malicious complaints within the year.
AI Bizcall is gaining popularity in educational institutions and among professions with frequent outdoor work, with over 5,000 users across more than 270 schools, daycare centers, and kindergartens. Through this update, LG Uplus plans to expand AI Bizcall to various industries.