Zoom Communications (hereafter Zoom) announced on the 29th that it has been selected as a 'Customer Choice' corporation in the meeting solutions sector in Gartner's 2025 Peer Insights 'Voice of the Customer' report.
According to Gartner, the corporations selected for the 'Customer Choice' award are those that meet or exceed market averages in overall customer experience, user interest, and adoption.
This selection recognizes that Zoom provides excellent user experience through various meeting solutions, including Zoom Meetings, Zoom Rooms, Zoom Webinars, and Zoom Events, and enhances user productivity by leveraging artificial intelligence (AI) for consolidation and collaboration. Additionally, Zoom achieved a high score in the 'Voice of the Customer,' which requires meeting both high user satisfaction and active usage simultaneously.
In particular, the Zoom AI Companion is provided to paid users of Zoom Workplace at no additional expense and plays a role in seamlessly connecting all meeting content within the Zoom meeting platform, from follow-ups to execution and completion, which is assessed internally as a driver of improved customer satisfaction.