Samsung Electronics Service announced on the 7th that it has been selected as the top in the institutional sector of electronic product after-service (A/S) for two consecutive years in the '2025 National Customer Satisfaction Index (NCSI)' survey conducted by the Korea Productivity Center.
Samsung Electronics Service noted that it received the highest scores in all major evaluation criteria, including service quality excellence, innovation, and professionalism.
This allows it to continue a record of dominating domestic service quality evaluations, following the National Service Awards organized by the Institute for Industrial Policy Studies and the Korea Service Quality Index from the Korea Standards Association.
Samsung Electronics Service operates systems such as selecting the service centers and engineers with the highest customer satisfaction across the country as 'CS Excellent Service Centers' and 'CS Masters', among services utilizing artificial intelligence (AI).