LG Uplus is converting over 1,800 stores nationwide into 'U+security specialty stores' to protect customers from digital crimes and will place specialized consultants there. Customers can receive customized consultations and preventive measures against damages at nearby stores regardless of their telecommunications provider.
U+security specialty stores provide consultations on threats such as smishing and phishing, and implement measures such as detecting and removing malicious apps and blocking mobile payments. Affected customers can receive support to request payment suspensions and refunds through 112 or financial institution call centers. Additionally, a smartphone reset service for devices infected with malicious apps is offered through the 'U+used phone diagnostic center.'
Stores will also guide on the detection and prevention methods for voice phishing using LG Uplus's AI call agent service, 'Ixio.' Ixio detects suspicious conversations during calls in real-time and provides alerts.
LG Uplus aims to enhance the security environment so that customers can use telecommunications services with peace of mind by operating U+security specialty stores and plans to establish more advanced security systems in collaboration with external organizations.