SK Telecom announced on the 16th that it will introduce a service to visit customers in remote areas to replace and reroute the USIM (Subscriber Identification Module).
On the same day, SK Telecom announced at a daily briefing on cyber incident response held at Samhwa Tower in Jung-gu, Seoul, that the 'visiting USIM replacement and rerouting service' will begin on the 19th. Employees visiting remote areas will provide free USIM replacements and rerouting, as well as conduct a service to remove any malware from customers' smartphones. Im Bong-ho, Director General of the Mobile Network Operator (MNO) division at SK Telecom, noted, 'We are preparing for employee training and will start once preparations are finalized,' adding, 'We will initially focus on customers in remote areas who have difficulty visiting T World stores and gradually expand the target audience.'
SK Telecom also plans to improve procedures so that in the future, customers can reroute their USIM by simply scanning a QR code at T World stores. Im said, 'Once the QR code method is ready, customers will be able to reroute their USIM without consulting with staff at the store,' and explained, 'We ask customers to visit the store because there are occasional errors during the rerouting process.'
Regarding USIM supply, it was reported that 5 million units will be secured by the end of this month, followed by an additional 5 million units by the end of next month, and plans are in place to secure 4.5 to 5 million USIMs in July. On the 17th, 875,000 units are scheduled to arrive, and 1 million units are expected next week.
About 29,000 SK Telecom customers have completed the replacement of the eSIM (embedded SIM) as a USIM protection measure. On the 15th, an additional 90,000 people replaced their USIMs, bringing the cumulative number of subscribers who have switched to 1.87 million. The number of customers who rerouted their USIMs reached a total of 74,000, with an additional 17,000 recorded the previous day.