The government strongly urged SK Telecom, which is in the process of replacing subscriber universal subscriber identity module (USIM) cards for free due to the leakage of USIM information, not to accept new subscribers until the shortage of USIMs is resolved.
As SK Telecom had planned to secure 6 million USIMs by the end of this month, the shortfall was severely inadequate for replacing all subscriber USIMs. Criticism grew as it was noted that USIMs designated for replacements were being used for new subscribers, prompting authorities to intervene with administrative guidance.
The Ministry of Science and ICT stated on the 1st that it had issued administrative guidance to SK Telecom to completely suspend the recruitment of new mobile communication subscribers until the USIM shortage is resolved.
The Ministry of Science and ICT urged SK Telecom to pursue stronger solutions to prevent additional harm to subscribers and made this statement.
Authorities noted that there have been frequent technical issues when subscribers move their numbers from SK Telecom to other carriers. They directed SK Telecom to ensure immediate communication of the situation and swift recovery to prevent delays in number transfers during disruptions.
The Ministry of Science and ICT ordered a review of claims raised by consumer groups, including the waiver of cancellation fees, compensation for damages, and easing of proof responsibilities for compensation.
Additionally, SK Telecom was instructed to elaborate on and submit an implementation plan for the general application of USIM protection services for vulnerable groups, which it disclosed at the previous day's hearing of the Korea Communications Commission.
Furthermore, they instructed to significantly increase support personnel to prevent long waiting times for overseas travelers replacing USIMs at airports during the holiday period starting this weekend.
In addition, they urged for clear explanations and transparent disclosures from a consumer perspective regarding the situations arising from the server hacking incident through daily briefings and other activities. They also demanded a detailed and proactive explanation of the plan to provide 100% compensation for users affected by the hacking incident at SK Telecom.
Vice Minister of Science and ICT Kang Do-hyun said, "This measure is a strong call for SK Telecom to take more responsible actions as a leading telecommunications operator in the country to address the issues that have arisen after the hacking incident," and added, "The Ministry of Science and ICT will also do its utmost for a swift resolution of the situation."