ATON announced on the 24th that it will register its artificial intelligence (AI) chatbot and chat consulting solution 'GitPlusChatK' on the Korea Public Procurement Service's digital service mall and expand into the public market.
'GitPlusChatK' is a public sector version of ATON's AI chatbot and chat consulting service 'ATON Intelligence Communication Center,' and the registration on the Korea Public Procurement Service has simplified the adoption process for public institutions and local governments. This solution is supplied in a Software as a Service (SaaS) format, which reduces initial setup costs and the burden of maintaining operational personnel, while supporting digital transformation in line with the public sector's cloud-native transition policy.
The service is the first in the chat service field to obtain Cloud Security Assurance Program (CSAP) certification from the Korea Internet & Security Agency, and it enables stable operation 24 hours a day, 365 days a year through the infrastructure dedicated to public institutions provided by Naver Cloud Platform.
GitPlusChatK integrates a chatbot that can operate FAQ bots, scenario bots, and generative AI, and it provides a specialized chat consulting system with advanced AI inference engines based on Advanced RAG technology and back-office management capabilities. The generative AI nodes of the scenario bots can be easily utilized even by non-developers, and various chat consulting features and consultant collaboration tools can enhance work efficiency.
It also supports a variety of channels including web, mobile apps, and Kakao, providing multiple communication methods such as text, voice, video, and live streaming. The cluster structure allows for simultaneous access by 60,000 users and can handle up to 18 million messages per second, maintaining a 99.9% service availability (SLA).
An ATON official noted, 'GitPlusChatK is the optimal solution that can simultaneously support public institutions' community services and internal work efficiency.' They added, 'It will contribute to improving the quality of civil service responses by enabling customized chatbots and professional consultations in various fields such as disaster safety, transportation, and local event guidance.'