SK C&C announced on the 16th that it has successfully completed the 'NongHyup Digital Finance Platform Transition Project,' which was jointly promoted by the National Agricultural Cooperative Federation and NongHyup Bank.
Through this project, the National Agricultural Cooperative Federation's 'NH Cockbank' and NongHyup Bank's 'NH All-in-One Bank' have been enhanced as super apps, allowing over 13 million NongHyup customers to access various financial services remotely without visiting a branch, completing the 'Full Banking' service.
SK C&C improved the accessibility of financial products and the convenience of using services for financial consumers by conducting ▲ the construction of a customer-centric super app ▲ enhancement of customer-facing processes and implementation of user interface/user experience (UI/UX) ▲ transition to a cloud-based digital finance platform over approximately 21 months across the entire NongHyup financial system.
Through the overhaul of the user interface/user experience (UI/UX), customers are now able to navigate and subscribe to financial products more easily and intuitively, providing a seamless user experience by unifying product subscription pathways and financial malls. Financial products have been modularized, integrated, and expanded the scope of easy banking services through increased remote verification methods and reform of the financial membership management system. As a result of these user-centered improvements, 'NH All-in-One Bank' ranked first in the mobile app competitiveness evaluation among the five major commercial bank financial product malls.
Additionally, the core infrastructure of major financial systems has been transitioned to the cloud, improving system performance and operational efficiency. NongHyup applied a cloud service platform (PaaS) based on microservice architecture, which was first applied to All-in-One Bank in January 2023, to all remote customer channels, enhancing operational efficiency and agility by transitioning core financial system infrastructure to the cloud. As a result, an independent individual service operation has become possible, allowing for the development and deployment of new functionalities without service interruptions during business hours.
The app response speed has improved by an average of over 25%, and the processing speed and stability of financial transactions have also been significantly enhanced. In fact, on the system launch date of January 31, despite a trading volume that was approximately 215% higher than usual, the system was operated stably, minimizing customer inconvenience. Notably, this project was completed smoothly with the participation and dedication of about 900 employees from NongHyup's IT and headquarters departments, who participated in a confidential beta test (CBT) until just before the Lunar New Year holiday, and over 1,000 personnel worked during the holiday period to respond to emergencies.
Kim Nam-sik, head of SK C&C's Digital Services Division 1, said, 'We have opened a super-large digital project stably with the passion and technology of the members of SK C&C in collaboration with NongHyup,' and 'We will do our best as a digital ITS partner to help NongHyup accelerate its competitiveness in the digital finance market and establish itself as a financial institution that enhances customer satisfaction.'