KT said on the 22nd that it has commercialized the 'AI voice phishing detection and notification service,' which uses artificial intelligence (AI) technology to detect suspected voice phishing calls in real-time and warn users.
KT's AI voice phishing detection and notification service analyzes the content of calls in real-time to determine the possibility of voice phishing and immediately alerts the customer to block the call. This proactive security solution advances beyond the previous focus on post-event damage recovery, allowing prevention of harm before it occurs.
By applying the latest voice recognition and natural language processing technologies, the AI was developed to learn specific keywords or patterns frequently used in voice phishing crimes, enabling more precise detection. It can also respond to various types of voice phishing schemes, such as impersonating financial institutions or requesting personal information. Before commercialization, a beta service was conducted with about 100 in-house experts and customers, allowing for stability verification and improvements in service accuracy and user experience based on the feedback received.
KT received approval for special regulations from the Ministry of Science and ICT in October last year for this service, and plans to introduce the country's leading voice phishing detection and notification service in the second quarter of this year, which can detect voices of previously identified voice phishing criminals and discern deep voice technologies that replicate actual voices using AI.
KT's AI voice phishing detection and notification service can be downloaded and used by anyone using Samsung Electronics devices, regardless of the telecommunications company.
Lee Byung-moo, head of the KT AX Innovation Support Division, noted, 'We will establish a more effective voice phishing prevention system through KT's AICT to prevent customer damage and contribute to safe communication.'