Workday announced a research report on the 20th stating that artificial intelligence (AI) will play a crucial role in enhancing human-specific capabilities and increasing potential in the workplace. In particular, 93% of workers who actively use AI responded that it allowed them to focus more on high-level tasks such as strategy formulation and problem-solving.
The study, titled "Elevating Human Potential: The AI Skills Revolution," emphasized that AI will play a role in promoting uniquely human skills such as empathy, ethical decision-making, and relationship building.
This research also revealed a gap in perceptions between global workers and managers regarding the introduction and usage of AI. According to the study, the most active users of AI technology rated its benefits at 4.23 out of 5, generally showing a positive view. In contrast, respondents who have not yet adopted AI or plan to do so within the next 12 months showed a relatively lower positivity rate, averaging 3.89.
Many workers agreed that AI increases job efficiency, and especially, 93% of workers who actively use AI responded that it allowed them to focus more on high-level tasks such as strategy formulation and problem-solving.
Meanwhile, a clear difference in perspective between employees and managers regarding the necessity of human connection in the era of AI emerged. While 82% of employees said that human interaction is more important in the age of AI, only 65% of managers agreed, highlighting the disparity.
Jim Stratton, chief technology officer (CTO) of Workday, noted, "Discussions about AI often focus on fear and job loss, but we see AI as a tremendous opportunity," adding, "By leveraging AI, we can enhance uniquely human skills such as creativity, empathy, and connection, which will play a key role in creating a successful workplace."
He continued, "This study shows that workers are ready to accept these possibilities as reality."