Samsung Electronics Service announced on the 12th that it has selected 18 engineers who received positive evaluations from customers last year as "2024 Customer Satisfaction (CS) Masters."
Since 2019, Samsung Electronics Service has been selecting engineers with high cumulative scores in customer satisfaction surveys as CS Masters. The engineers selected this time have service satisfaction levels that are over 10% higher than the overall average. By product type, there are 7 for mobile phones, 10 for home appliances, and 1 for business-to-business (B2B).
Park Sun-young from the Gyeongnam Sacheon Center ranked first in mobile phone service, becoming the first ever to be selected as a master for five consecutive years. Jung Dong-joo, who is in charge of B2B services in Seoul, achieved a perfect score in the customer satisfaction survey for the first time. Song Young-hoon and Ahn Jin-beom, responsible for home appliance on-site services at the Gyeonggi Ansan Center, were selected as masters just one year after joining.
Engineers selected as CS Masters are provided with benefits including personnel points, plaques, and benchmarking with excellent overseas CS companies.