Apple is facing criticism over its artificial intelligence (AI) system, "Apple Intelligence," which is integrated into its devices. This follows a series of errors identified in the news notification summary feature provided by Apple Intelligence.
Apple has promised to update the system, but there are voices in the foreign media suggesting that the use of the system should be suspended until its instability is resolved.
According to a report from the British Broadcasting Corporation (BBC) on the 7th, Apple announced the day before that updates to Apple Intelligence are planned to take place in the coming weeks. Apple noted, "The Apple Intelligence feature is in beta (testing) and is continually being improved based on user feedback," and added, "If users encounter unexpected notification summaries, we encourage them to report their concerns."
Apple's statement came after the BBC pointed out that its own news had been inaccurately summarized by Apple Intelligence. The Apple Intelligence system provided incorrect information to some users by summarizing the BBC's headline about the shooter who killed the CEO of UnitedHealthcare last month, stating, "He shot himself."
Despite BBC raising concerns with Apple following this incident, errors in news summaries continued. On the 3rd, BBC news incorrectly summarized a report as if a winner had been determined before the start of the international dart competition, "PDC Dart Championship." There was also a case where a false summary claimed that global tennis star Rafael Nadal came out as a member of the LGBTQ community.
Press organizations have expressed strong concerns over Apple Intelligence's repeated generation of false information. Reporters Without Borders (RSF) stated last month, "Automatically generating incorrect information from media is damaging to the credibility of the outlet, compromising the public's right to receive reliable information," and urged that "Apple must act responsibly by removing this feature."
Even after Apple announced its plans to update the system, RSF claimed that it "does not solve the problem at all" and called for more proactive measures.
The National Union of Journalists (NUJ) in the UK also argued that Apple needs to act swiftly to remove Apple Intelligence from its devices to avoid providing the public with incorrect information.
After introducing some features of Apple Intelligence in October last year, Apple has been expanding its use by showcasing features equipped with the AI model ChatGPT last month. Apple Intelligence was released in the UK last month and is available on iPhone 16 models and iPhone 15 Pro and Pro Max that run on the iPhone operating system iOS 18.1 or later.