The Korea Communications Commission and the Korea Information and Communication Promotion Association announced that they will operate the 'AI Service User Damage Reporting Channel' through the Online Damage 365 Center starting Dec. 20. This channel is designed to proactively respond to side effects and damages caused by the advancement of AI technology and to strengthen the user protection framework.
The reporting channel is composed of functions for reporting damages related to ▲AI-related crimes (deepfakes, cybercrime) ▲poor service quality ▲personal information breaches ▲disinformation generation as 'AI damage reports' and for reporting inconveniences during AI service use as 'AI inconvenience reports.' Damage reports can be submitted 24/7 through the 365 Center website, and consultations are available via phone (142-235) and through Kakao channels.
After receiving damage reports, consultants will provide guidance on response measures by type and will also offer follow-up management and additional support. Furthermore, through the 'AI inconvenience report' feature, users can anonymously submit suggestions for improvements.
The Korea Communications Commission plans to incorporate the data collected through the reporting channel into AI user protection policies and systems. In addition, the 365 Center website will have links to damage prevention and reporting services from key public institutions, including the Korean National Police Agency and the Financial Supervisory Service, and a unified search function has been established.
Shin Young-kyu, director of the policy bureau at the Korea Communications Commission, noted, 'We will continuously strive to proactively manage the risks of AI technology, protect users, and develop reliable services.'