Hyundai Motor(005380) said on the 3rd that it has introduced a "showroom visit consultation reservation service" that lets customers choose their preferred showroom and visit time to receive purchase consultations.
Hyundai Motor introduced the service to improve the existing purchase consultation service, which had limits on customers selecting consultation schedules themselves.
Previously, when customers requested a consultation, purchase consultations were conducted by coordinating the schedule and location through contact with a car master.
With the showroom visit consultation reservation service, customers can set the consultation schedule and location in advance before visiting the showroom and share their interested models and inquiries ahead of time.
At the showroom, based on that information, tailored purchase consultations are provided for customers, covering not only key product features or purchase terms of specific models but also whether children will accompany them and any separate items to confirm.
Service reservations are available through "showroom visit consultation reservation" under the purchase consultation menu on the official Hyundai Motor or Genesis websites.
Available reservation times are weekdays from 9 a.m. to 8 p.m., and weekends from 9 a.m. to 6 p.m.
Hyundai Motor plans to strengthen the customer experience so that customers' online vehicle exploration naturally leads to showroom visits, consultations and purchases.
To commemorate the service launch, starting on the 4th through the end of next month, the company will also hold an event offering fuel gift certificates by lottery for customers who reserve showroom visit consultations.
A Hyundai Motor official said, "We will continue to strengthen customer touchpoints so that customer interest that begins online can naturally lead to showroom consultations and purchase experiences."