Eastar Jet Co. said on the 18th that it has built an integrated ground operations platform that manages the entire ground workflow to improve on-time performance and strengthen safe operations.
The platform integrates, in a single system, all airport ground operations performed from when an aircraft arrives at the stand until it departs again—check-in procedures, passenger boarding management, baggage handling, cabin cleaning, refueling, and maintenance—and supports real-time information sharing among personnel involved.
The existing system did not support mobile environments, limiting use on the ramp and inside the cabin. It also lacked real-time chat, forcing reliance on personal messengers or landline calls for information sharing.
Eastar Jet Co. added mobile support and real-time chat to address these inconveniences. This enables employees to share flight-related information in real time regardless of time and location, minimizing missed tasks and communication delays. It also allows faster and more accurate management of aircraft departure preparations.
Eastar Jet Co. plans to improve on-time performance by boosting employee work efficiency and managing departure preparations more systematically through the new integrated ground operations platform. It also expects to strengthen the foundation for safe operations by establishing a system for rapid sharing of flight-related information.
An Eastar Jet Co. official said the company will work to provide customers with safer and more punctual service.