Shin Young-soo, CEO of CJ Logistics, emphasized "small wins" through the "2026 first-half town hall meeting." He said when employees' small wins accumulate, they create new growth opportunities, strengthen future competitiveness, and can enable a leap into an ultra-gap corporations.
On the 14th, Shin attended a town hall meeting at CJ Logistics' headquarters in Jongno-gu, Seoul, and said, "Reducing delivery delays a little, improving the quality of responses to customer inquiries, and reducing the possibility of even a single safety accident are small wins."
He said, "When small wins are repeated, they become an individual's confidence, a team's culture, and eventually lead to an innovative change that transforms the company's very constitution." A total of 4,000 executives and employees attended the event both online and offline.
CJ Logistics also selected and announced outstanding "small wins" cases that day. The announced success cases will be used to share both their processes and methods to encourage employees' sense of challenge and strengthen execution.
Examples included: ▲ a case of winning a client with a service that combines corporations logistics (B2B) and customer delivery (B2C) ▲ a case of maximizing efficiency by unifying dispersed logistics centers ▲ a case of building a global system that centrally manages sales information by country.
The event also included a performance update. CJ Logistics' operating profit in the first quarter of this year was 92.1 billion won, up 7.9% from the same period last year. Revenue in the same period was 3.2145 trillion won, up 7.4%.
Along with small wins, Shin also emphasized ultra-gap technological competitiveness and innovation in customer service. He said, "We must secure future growth drivers by combining the company's accumulated big data with artificial intelligence (AI) technology."
He also said, "Building on the stabilization of 'Maeil One (O-NE),' a seven-day-a-week delivery service introduced last year, we will further enhance service levels and improve delivery stability."
He went on to say, "We will continuously accumulate small but certain success experiences and create a virtuous cycle in which this performance-creation DNA leads again to new growth drivers and innovation," adding, "We will establish a growth system in which business strategy and advanced technology are organically linked based on organizational consensus, and leap forward as an ultra-gap corporations leading the domestic and overseas logistics markets."