Hansung Motor, an official dealer of Mercedes-Benz, said on the 9th it will switch its integrated customer center to a 24-hour operation in line with Mercedes-Benz Korea's retail of the future (RoF) direct sales model.
The unit in charge of 24-hour operations is Hansung Motor's Business Development Center (BDC). The BDC handles vehicle purchase consultations and test-drive guidance, maintenance reservations and accident repair consultations, and even VIP specialist consultations. Until now, Hansung Motor operated its customer center only from 9 a.m. to 6 p.m.
Through the BDC, customers can communicate with the dealer immediately when they are considering a vehicle purchase after work hours or need an early-morning maintenance reservation on weekends. Consultation details are relayed to the showroom.
Hansung Motor also improved its maintenance reservation service. Service center bookings, which had only been possible during business hours, are now available at any time, and consultants guide scheduling based on the customer's vehicle condition and maintenance history.
Hansung Motor said customers can also be connected to the customer center immediately when a warning light turns on during driving or an unexpected situation occurs and receive initial response guidance and emergency support services.
Chief Executive Kim Marco of Hansung Motor said, "This 24-hour integrated customer center operation expresses our determination to ensure that the connection with Hansung Motor is never cut off at the moment the customer needs us."