Asiana Airlines said it will begin operations at Incheon Airport Terminal 2 (T2) on the 14th.
According to Asiana Airlines, at 4:55 a.m. that day, flight OZ177 from Tokyo Haneda Airport in Japan arrived at Incheon Airport T2 for the first time.
The first flight to depart through T2 was OZ112 to Osaka, which left at 7:06 a.m. Asiana Airlines said it has completed the biggest preparations toward the launch of the integrated airline together with Korean Air.
To prepare for the terminal transfer, Asiana Airlines selected about 50 managers from each related institutional sector and launched a dedicated task force (TF) team on Aug. 1 last year. The TF team prepared thoroughly for the terminal transfer over about five months, checking around 100 items on a checklist every week.
Also, from that day through the 20th, a seven-day stabilization period will be run to monitor problems, prepare responses, and make improvements.
Check-in at T2 will be handled at the G–J row counters located on the east side of the third floor. Row G is a dedicated counter for bag drop (self-service baggage drop), while row H operates both bag drop counters and economy-class counters. Business-class passengers and elite members can use the row J counters.
Passengers can also use the four Korean Air lounges in Incheon Airport T2.
Incheon International Airport Corporation President Lee Hak-jae marked the first day of Asiana Airlines' terminal transfer, saying, "Congratulations on Asiana Airlines' move to T2, and I hope this becomes the first step toward the prosperity of the integrated airline to be launched."
Asiana Airlines plans to make every effort to prevent confusion that customers may experience due to the terminal transfer. It installed guidance banners on electronic signboards and streetlights on the access roads to Incheon Airport and posted notices inside and outside public transportation.
Measures have also been prepared for customers who arrive at the wrong terminal. For passengers who mistakenly arrive at T1, a separate information desk will operate in the existing check-in counter area C. In addition, Asiana Airlines employees wearing terminal guide sashes will provide guidance at the counters in area C and at gate 8 on the third floor. The information desk will operate for two weeks from that day through the 27th, from 5 a.m. to 9 p.m.
Asiana Airlines, in cooperation with Incheon International Airport Corporation, will also operate emergency shuttle vehicles between terminals for customers who arrived at the wrong terminal and are close to their departure time.