Gongyoung Home Shopping said on the 9th that it held a "consumer-centered management (CCM) recertification resolution ceremony" at its headquarters in Sangam-dong, Seoul.
Consumer-centered management is a system that evaluates whether corporations structure their activities around consumers and continuously improve them. The Korea Fair Trade Commission certifies it, and the Korea Consumer Agency (KCA) reviews and operates it. The validity period is three years. Gongyoung Home Shopping first obtained certification in 2019 and received recertification for the third consecutive time in 2023.
At the resolution ceremony held the previous day, Gongyoung Home Shopping executives and employees pledged the "CCM practice oath" to solidify consumer-centered management. As a public institution home shopping channel, they also set a goal to grow into a public distribution platform trusted by the public.
Chief Executive Officer Kim Young-ju, co-acting, said, "In every step of the process—from product quality control and customer service to after-sales service—we must put consumers as the top priority," and added, "We will strengthen consumer-centered management and strive to establish ourselves as an institution that sets the standard for public distribution."