Asiana Airlines said on the 7th that it is making companywide efforts to prevent passenger confusion ahead of its transfer to Incheon International Airport Terminal 2 (T2) on the 14th.
Asiana Airlines is informing customers of the terminal transfer at every stage of ticketing, from its own and travel agencies' websites to the payment page and the itinerary guide (E-TICKET) sent after ticketing.
In addition, after booking, it is sending additional notification messages and expanding related guidance and promotion through members' regular online publications and official social media.
Asiana is installing terminal transfer guidance banners on streetlights along the Incheon Airport Expressway for travelers using cars and plans to prevent passenger confusion through mobile advertisements.
At the same time, it is providing in-train announcements for Airport Railroad users and has installed information boards at the Incheon Airport Transportation Center. It is also providing guidance at the Seoul Station and Gwangmyeong Station City Airport Terminals.
While strengthening on-site guidance at the airport and major transportation hubs, Asiana Airlines is also preparing for passengers who arrive at the wrong terminal even after the terminal transfer.
Even after the T2 transfer, it will place guidance banners at the existing Terminal 1 counters and departure hall, and for passengers who arrive at the wrong terminal, it will operate a separate information desk at Terminal 1 and, in cooperation with Incheon International Airport Corporation, support emergency transport vehicles for two weeks.
Asiana Airlines' T2 transfer is being carried out to prepare for the launch of an integrated airline and to improve passenger convenience. Passengers on flights arriving after midnight on the 14th will enter through T2.
For departures, from the first flight at 7 a.m. on the 14th—the OZ112 bound for Osaka, Japan—passengers will complete check-in and depart from T2. Check-in will take place in rows G to J on the east side of the 3rd floor of T2.
Rows G and H will operate as economy-class counters and bag-drop counters, and business-class passengers and elite members can use the row J counters. In addition, the lounge available is the Korean Air lounge at T2.
An Asiana Airlines official said, "We are further expanding customer guidance and promotions so that passengers using Asiana Airlines can come to T2 starting Jan. 14," adding, "We will make thorough preparations to welcome passengers at Terminal 2 with safe operations and the best service."