VC, the operator of the mobility platform 'Tada' (CEO Kang Hee-soo, hereafter Tada), announced on the 1st that it has developed and implemented a 'post-call route modification function' that allows for changes to the route such as starting point, waypoints, and destination even after a ride request is completed.
until now, passengers had to directly request the driver to change the route if they had entered it incorrectly or needed to change their destination after completing the ride request. In this process, drivers had to manipulate the navigation while driving, and passengers could not check the estimated fare based on the modified route, leading to inconvenience. There were also cases where requests were denied.
To resolve this issue, Tada introduced the post-call route modification function. With this feature, passengers can easily add or change the starting point, waypoints, and destination in the Tada app even after the ride request is completed. This allows passengers to reduce the hassle of canceling and re-requesting, while drivers can receive navigation guidance with the modified route automatically reflected, enabling safer and more efficient operations.
The post-call route modification function is expected to greatly improve customer experience by reducing inconvenience for both passengers and drivers at critical moments. Currently, it has been prioritized for application on the iOS version and is expected to be applied to the Android version next month.
A Tada official noted, "As passengers will be able to easily modify the route in the app without directly requesting the driver, both passenger and driver satisfaction will increase," and added, "We will continue to enhance convenience and differentiation as a premium mobility service."
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