Volkswagen Korea will launch an integrated battery care service called "EV Smart Care" that monitors the battery status installed in Volkswagen brand electric vehicles and provides necessary information to drivers. This service will be applied to new registrations from August 1.
Volkswagen Group Korea has prepared "EV Smart Care" to alleviate customers' concerns about electric vehicles and enhance the effectiveness of electric vehicle battery management and driver convenience in collaboration with LG Energy Solution.
"EV Smart Care" collects, analyzes, and manages key data such as driving information, charging patterns, and battery status of Volkswagen electric vehicles that are charging or driving through a wireless dongle that is simply connected to the vehicle's OBD-II (On-Board Diagnostics II) port.
The collected information is transmitted to the vehicle owner's smartphone app (B-lifecare), allowing anyone to easily check the electric vehicle and battery status through an intuitive and user-friendly user interface. In addition, by applying AI technology, it provides personalized guidelines for maintaining battery health as well as predictions of the battery's maximum performance range.
In particular, "EV Smart Care" includes a feature that monitors the battery status when the vehicle is in operation and charging, or up to about 80 seconds after parking without charging, and sends a text message notification to the vehicle owner if any anomalies exceeding certain criteria are detected.
This is a dedicated function of Volkswagen Group Korea's "EV Smart Care" that varies the content of text messages by the type of anomaly, enabling vehicle owners to intuitively recognize the battery status. Anomaly information is also transmitted to the call centers and service centers of each brand to support quicker recognition of issues and prompt action.
After August 1, if Volkswagen ID.4 and ID.5 are newly delivered, the dongle will be pre-installed in the vehicle at the PDI center before being handed over to the customer. Additionally, new customers can use the B-lifecare app free of charge for one year. Existing customers can purchase the "EV Smart Care" service at official service centers, and the dongle can be installed through a reservation thereafter. The recommended retail price of the "EV Smart Care" service is 300,000 won (excluding VAT / including dongle hardware and a 12-month app usage fee, installation labor cost).
Till Schaer, CEO of Volkswagen Group Korea, said, "This EV Smart Care focuses on providing practical benefits that actual drivers can feel, going beyond simple data collection," and noted, "We will continue to strive to provide services for a safer and more convenient electric vehicle life for our customers."
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