GS Caltex announced on the 7th that it has been selected as the top corporation in the gas station sector for 17 consecutive years in the National Customer Satisfaction Index (NCSI) survey conducted by the Korea Productivity Center.
In this survey, GS Caltex was recognized for its efforts to listen to and reflect the voices of customers in real-time by utilizing the 'Energy Plus App', providing new fueling experiences and benefits that customers can truly feel.
The key feature of the Energy Plus App, the 'Instant Refuel' service, allows customers to register fuel type, refueling amount, and payment methods in advance on the app, enabling refueling orders and payments to be completed in one go by simply scanning a barcode or entering a PIN at the gas station.
This year, as the first domestic oil refinery, GS Caltex launched the 'CarPlay' and 'Android Auto' services that enable customers to use key features of the Energy Plus App, including finding gas stations, instant refueling, and checking coupons and points through vehicle displays. The 'Shake & Pay' service, which quickly activates the instant refueling feature with a smartphone shake, was also introduced.
In the second half of the year, GS Caltex plans to develop an 'All-in-One Self-Service Refueling' payment terminal that significantly improves customer payment convenience, enhancing the ease of using the simplified payment service.
Chang soo kim, Vice President of GS Caltex, said, "We plan to continuously discover and improve services so that customers visiting gas stations can experience innovations in line with changes in energy consumption patterns and customer lifestyles."