As an unprecedented bull market spreads fear of missing out (FOMO), the importance of making decisions based on accurate information is greater than ever.
Toss Securities is strengthening artificial intelligence (AI)-based services to meet this investor demand. The aim is to provide complex and vast investment information in an easily understandable way so investors can invest based on information and evidence, not vague anxiety.
Toss Securities is particularly focused on improving access to information on overseas corporations. Earnings calls, which include overseas corporations' results announcements and management's outlook, are important materials for investment decisions, but because they are conducted in English and it is hard to obtain information in real time, the barrier to entry is high for individual investors.
To resolve these difficulties, Toss Securities introduced a "real-time translation service for overseas corporations' earnings calls" in May last year. It provides simultaneous Korean translation of earnings calls, and after they end, AI summarizes and analyzes key points so investors can quickly grasp the main content. Toss Securities trained and analyzed more than 40,000 earnings call data points and developed its own finance-specific translation model tailored to results announcements.
User convenience has also been improved. Investors can listen to an earnings call while simultaneously checking charts, quotes, investor communities, or placing a stock transaction. It also offers an "earnings call at a glance" feature that allows users to see schedules for stocks of interest and major global corporations at once. On Feb. it was expanded to "Toss Securities PC," a web-based trading service (WTS).
According to Toss Securities, the cumulative number of users of the real-time earnings call translation service surpassed 1.5 million in January this year. The number of corporations covered by earnings calls so far is more than about 2,000.
It also operates "AI Signal," a market analysis service using AI. AI Signal analyzes news and disclosures in real time to identify the causes of market movements and provides summaries of the background behind price changes in industries investors hold or are interested in. Investors can understand market trends without checking complex news and disclosures one by one.
Toss Securities applied its in-house AI technologies such as news classification, finance-specialized translation, and reasoning. The news classification model filters information that affects the market, and the finance-specialized translation model accurately delivers overseas information. The reasoning technology compares and verifies information from various sources and logically infers the causes of stock price movements.
Investors can also use the "real-time issues" service to immediately grasp market interests. AI analyzes news and disclosures to select and display 20 issues that currently have a strong market impact. Toss Securities uses its self-built ontology technology to analyze relationships between issues and assess how a specific issue will affect industries and corporations.
Toss Securities also carried out an organizational reshuffle to advance its AI services. It switched to a specialized "AI Tribe" structure, enabling product managers, data engineers, designers, front-end engineers, and domain experts to collaborate within one organization. Through this, the company plans to improve the overall customer experience and strengthen the competitiveness of its AI services.