The financial authorities will begin gathering user feedback to draw up plans to improve the Integrated Pension Portal. Through this, they decided to roll out new user-centered services starting at the end of the year.
The Financial Services Commission said on the 4th that it will improve the Integrated Pension Portal by collecting user complaints and ideas so users can easily compare and analyze pension products. The Financial Services Commission explained that, moving away from one-way information offered by pension providers, improvements are needed from the perspective of actual users.
The Integrated Pension Portal is a service that allows financial consumers to view at a glance the pension information they have enrolled in, to support retirement planning.
The financial authorities decided to prepare improvement plans in five stages: ▲ ongoing receipt of user opinions ▲ in-depth interviews ▲ new surveys ▲ analysis of past surveys ▲ benchmarking. They will use financial consumer reporters, internal and external expert groups, and portal users to gather opinions.
The financial authorities will draw up improvement tasks reflecting user opinions and finalize the overhaul by September. After system development, they will launch the new Integrated Pension Portal service in December.
A Financial Services Commission (FSC) official said, "We plan to actively gather a wide range of opinions, including not only user complaints about the service but also fresh improvement ideas."