At Toss, an error occurred the previous day in which automatic transfers were withdrawn twice. Toss appears to have completed advance payments to consumers who suffered losses.
On the 2nd, Toss made advance payments in full for the duplicate withdrawals that occurred the previous day. The error lasted about 38 minutes from 2:02 p.m. to 2:40 p.m. the previous day. It is known that the same transaction was withdrawn twice from some customer accounts with automatic transfers set up. The number of consumers who suffered losses from the error is about 15,000, and the duplicate transfer amount is reported to be about 2.14 billion won.
To swiftly restore losses, Toss first made lump-sum payments for the duplicate transfer amounts, and for cases that can be returned later, Toss plans to recover the funds after providing individual guidance.
The company plans to reduce customer confusion by providing sufficient advance notice on the scope for recovery, amounts, and schedule. According to Toss, the cause was a system error that occurred during the automatic transfer processing. Toss also took measures to prevent a recurrence immediately after identifying the issue.