About 1.4 billion won out of 28.4 billion won worth of yen that were exchanged at half the normal rate due to a Toss Bank error have not yet been recovered.
According to materials Toss Bank submitted on the 18th to the office of Lee In-young of the Democratic Party of Korea, a member of the National Policy Committee, of the 28.38 billion won exchanged on the 16th at half the existing yen rate, 26.9 billion won (94.8%) had the transaction canceled. However, the remaining amount of about 1.4 billion won has not yet been returned.
Earlier, on the 10th at 7:29 p.m., an incident occurred in the Toss Bank application (app) in which, for about seven minutes, an exchange rate in the 472 won per 100 yen range was applied when exchanging into yen. Considering that the rate at the time was 930 won per 100 yen, it was possible to exchange yen at half price.
Toss Bank has not recovered the 1.4 billion won because customers who made the half-price exchanges withdrew the funds from their accounts immediately. The number of such customers is 567.
It is known that most of the customers who made the half-price exchanges used services such as an "automatic transaction service" that triggers an automatic purchase when the rate falls below a certain level.