From about 3:30 p.m. on the 17th, KakaoBank's service was inaccessible before returning to normal about 25 minutes later. As more than 100,000 people piled into the queue, the estimated wait time to connect approached four hours.
According to the financial sector on the day, an access failure occurred with the KakaoBank application (app) from around 3:30 p.m. The number of people waiting, which was around 15,000 when access was blocked, at one point topped 100,000. The disruption was resolved about 25 minutes later, around 3:55 p.m.
A KakaoBank official said, "A program conflict occurred during an internal system change, causing a temporary delay."
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