Naver Pay said on the 27th it has prepared a compensation plan for the payment error that occurred on the 19th.
Those eligible for compensation are Smart Store sellers. Starting on Mar. 3, it plans to pay three times the average payment processing fees incurred during the same weekday and time slot over the 12 weeks before the 19th, when the error occurred.
Compensation paid through Naver Pay Biz Wallet can be withdrawn as cash or used for marketing expense or advertising expense. Smart Store sellers can receive compensation sequentially without a separate application.
Naver Pay said that an error occurred in points and databases during the update process, preventing payments from being processed normally. Naver Pay said, "We will strengthen recurrence prevention measures, including thorough inspections and improvements across the system," and added, "We sincerely apologize to customers who experienced inconvenience."