Bithumb said on the 8th that as of 10:45 p.m. on the 7th it had completed securing user asset consistency and would begin compensation payments in stages.
Bithumb said, "Immediately after the incident occurred, we implemented immediate recovery measures for the mistakenly credited asset," and added, "We made it our top priority to completely match user asset consistency, including even minute differences that could arise in the recovery process."
As a result, Bithumb said it immediately recovered 99.7% of the mistakenly credited bitcoin on the day of the incident. For the 0.3% (1,788 bitcoin) that had already been sold, the company deployed company-held asset to secure 100% consistency between user deposit assets and the exchange's held assets.
Bithumb explained, "At present, the total holdings of all virtual assets, including the bitcoin we are safekeeping, are managed at a level that matches or exceeds user deposits, and customer asset is being kept safe as before."
Compensation payments will also proceed in stages. People who were connected to the Bithumb app and website at the time of the incident will receive 20,000 won, and low-price sellers during the incident time frame (on the 6th from 7:30 p.m. to 7:45 p.m.) will receive the full difference from their sale plus an additional 10%.
Also, starting at 12 a.m. on the 9th, a zero percent fee policy for transactions across all listings will be implemented for seven days. In addition, the investor damage relief task force within the customer center will provide detailed responses to victims regarding compensation and related matters.
Bithumb said, "We deeply apologize for the inconvenience and concern caused to our customers by this incident," and added, "Under any circumstances, we will put customer asset protection first, and we will provide a safer transaction environment by preventing recurrence and strengthening our internal control system."