Samsung Securities said on the 6th that it held the "2026 consumer protection pledge ceremony."
The ceremony was prepared to make consumer protection the top priority across the entire business process, from manufacturing to sales to after-sales service.
At the ceremony, all executives and department heads attended and signed the consumer protection charter. The department heads representing the manufacturing, sales, and after-sales service divisions read the oath. Then five members of management—the CEO, CFO, head of the WM division, head of the channel solutions office, and head of the digital & pension division—signed the charter.
Park Jong-mun, CEO of Samsung Securities, said, "To uphold the financial consumer protection charter we signed and swore to today, and to achieve sustainable growth, we must put consumer protection at the center of all our work," and asked that all work be carried out with the determination that "Samsung Securities cannot exist without customers' trust."
Meanwhile, Samsung Securities will simultaneously announce its commitments to consumer protection to all employees and customers and push forward various action plans.
To start, Samsung Securities will post the revised consumer protection charter on its website and display the slogan and charter on internal screensavers. It also plans to solicit consumer protection action ideas from employees and reflect outstanding cases across the company's operations.
In addition, it will check consumer protection performance throughout the year and share outstanding cases. It will also run a consumer evaluation group, NPS, and a customer panel system. It will designate a "Consumer Protection Day," including lectures by outside experts, and operate the first week of every year as Consumer Protection Week.