iM Financial Group Chairman Hwang Byeong-woo said on Jan. 2 that in a management environment where the artificial intelligence (AI) great transition is quickly becoming reality, the group must discover tasks optimized to its capabilities and build a "success story."
At the kickoff ceremony that day, Hwang said the group must achieve "group-level synergy" sufficient to satisfy customers and secure execution power for these tasks by accomplishing an "innovation in ways of working."
Hwang said the group must respond nimbly to social demands such as productive finance, inclusive finance, financial consumer protection, and stronger internal controls. He added that this should not be approached merely from the perspective of responding to external demands, saying it should be recognized as an opportunity to secure new revenue sources and as the basis for building a virtuous cycle that enables co-growth with stakeholders.
Hwang said the group should launch flagship products with clear targets to create iM's own success story and deliver "iM's impact" to customers with differentiated services, adding that such success stories will come together to form the organization's "success DNA," and on that basis move closer to realizing the vision of a "hybrid financial group."
Hwang said that because the group already has strong affiliates such as banking and securities, it should aim for "seamless iM," where all financial services are smoothly connected from the customer's perspective, going beyond simple cross-selling.