NH Savings Bank said on the 31st that it signed a memorandum of understanding (MOU) with the Seoul Gangnam Police Station on the 29th to prevent voice phishing damage and build a safer local community.

The agreement was pursued to protect customers' assets from increasingly sophisticated voice phishing crimes and to block financial fraud damage in advance.

NH Savings Bank signs an agreement to prevent voice phishing at its headquarters in Gangnam-gu, Seoul, on the 29th. From left, NH Savings Bank Director General Min Seon-kyung, CEO Kim Jang-seop, and a Yeoksam Police Precinct officer pose for a commemorative photo. /Courtesy of NH Savings Bank

Under the agreement, NH Savings Bank and the Yeoksam police precinct will establish a system for rapid reporting and dispatch when financial fraud occurs. They also agreed to continue activities such as crime prevention training for employees, posting crime prevention promotional materials in branches, and sharing the latest crime cases.

If voice phishing is suspected at a bank counter, the bank and police plan to block damage in advance by responding quickly through constant communication.

Chief Executive Kim Jang-seop of NH Savings Bank said, "For voice phishing crimes, early detection and quick response are more important than anything else," and added, "Through cooperation with the Gangnam Police Station, we will create an environment where customers can use financial services with peace of mind."

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