The Financial Supervisory Service will fully revise the "financial consumer service charter" to strengthen prevention-centered supervision to minimize consumer harm and to establish a swift and fair relief process.
The Financial Supervisory Service (FSS) said on the 9th that it unveiled a draft revision of the financial consumer service charter and will carry out a prior notice procedure through the 29th.
The Financial Supervisory Service (FSS) enacted the financial consumer service charter in Aug. 2001 to protect consumers and improve the quality of supervisory services. It is now fully revising it for the first time in 24 years.
The revised charter includes content that calls for thinking and acting in line with financial consumers' expectations and preventing potential harm in the process of using financial services in advance. It also presents the "four principles," including ▲ prevention-centered supervision ▲ swift relief procedures ▲ finance in which consumers grow together ▲ establishment of a consumer-protection-centered management culture.
The Financial Supervisory Service (FSS) also included detailed implementation plans in the charter, such as ensuring that consumers do not wait more than 5 minutes after visiting the FSS and having another employee respond if the person in charge is away.
An official at the Financial Supervisory Service (FSS) said, "This revision will serve as an opportunity to renew our resolve to more faithfully fulfill our original role of protecting financial consumers."