Toss Securities said the cumulative number of users of its artificial intelligence (AI)-based real-time translation service for overseas corporations' earnings calls (hereafter "earnings call") has surpassed 1.2 million. It came about six months after the service launched in May.
Toss Securities said it upgraded the service by analyzing customer feedback and usage patterns to take it up a notch. In particular, with features focused on ▲ key takeaways ▲ chapter view ▲ earnings call collection, the company plans to evolve the customer experience from simple listening to "understanding earnings calls."
Toss Securities focused on boosting comprehension and engagement across the entire journey of the service, from before the start of an earnings call until it ends. First, in the "key takeaways" section, AI automatically summarizes the core points investors should note before the call begins. For major corporations that attract strong interest from domestic investors, the Toss Securities Research Center also participates to provide key content. Another feature lets users check investors' expectations for the stock through an in-app voting function.
During the earnings call, in addition to Korean translations, the presenters' real-time audio is provided as an English script, further enhancing the sense of presence and immersion. In addition, the existing background playback function was improved to screen picture-in-picture (PIP) so users can listen to and view the earnings call while multitasking, such as checking charts and the community.
The efficiency of using earnings call information was also improved. "Chapter view" divides earnings calls that run longer than an hour into key sections such as results presentation, guidance, and Q&A, allowing investors to pick and listen only to what they need. The newly created "earnings call collection" page enables customers to see at a glance the earnings call schedules of corporations they hold or follow and the announcement status of major global corporations.