Lotte Card CEO Cho Jwa-jin said card reissue applications are currently backed up to 1 million and that the company can process only up to 60,000 cards a day.
People Power Party lawmaker Shin Seong-beom said at a Science. ICT. Broadcasting. and Communications Committee hearing at the National Assembly on the morning of the 24th, "There is criticism that even though a Lotte Card reissue was requested, nothing has moved forward for a week."
Cho said, "Those who applied for reissue are backed up to 1 million people," adding, "The amount we can reissue without stopping for 24 hours is 60,000 cards. We are processing them step by step, and most will be cleared by around this weekend."
Earlier, on the afternoon of the 14th of last month, Lotte Card suffered a hacking incident that leaked internal files. The scale of the leak is about 200GB (gigabytes), and the number of people affected is 2.97 million.
In this hacking incident, Lotte Card users' resident registration numbers, CVCs (three-digit numbers on the back of cards), and internal identification numbers were leaked. As a result, applications for reissue, suspension, and cancellation are surging.