KB Kookmin Bank will establish the 'KB Hope Financial Center' within this year to support the practical recovery and independence of low-income citizens and self-employed individuals.
The KB Hope Financial Center is expected to provide credit counseling services for customers in need of credit recovery and debt adjustment. It plans to offer services such as "credit problem consulting," which comprehensively considers credit scores and loan status; guidance on debt relief programs, including bank-led debt adjustments, credit recovery, new start funds, personal rehabilitation, and bankruptcy systems; and information on policy finance products and high-interest loan conversion options. All services will be available free of charge to anyone.
KB Kookmin Bank will also expand the scope of its self-debt adjustment program. Currently, the 'Personal Debtor Protection Act' designates individuals in arrears on loans under 30 million won as eligible for debt adjustment, but the bank plans to extend support to individuals in arrears on loans under 50 million won. This is expected to provide additional opportunities for over 4,000 customers.
Last October, KB Kookmin Bank established a dedicated counseling organization consisting of specialized staff in debt adjustment, and developed a process for customers to conveniently apply for debt adjustment via mobile. Customers wishing to adjust their debt can easily apply through the 'KB Star Banking or KB Corporate Star Banking application (app)' and receive tailored counseling from specialists.