SGI Seoul Guarantee stated on the 17th that a total of 55 cases were received on the first day of the 'Damage Reporting Center,' which has been operating since the 16th, including one damage case report and consultations regarding other inconveniences.
The damage case is related to an instance where the landlord (the damage reporter) had to bear the expenses of the existing tenant's moving costs due to delays in jeonse loans for new tenants, and Seoul Guarantee plans to fully compensate for this as soon as supporting documents are verified.
Most of the consultations regarding other inconveniences were about delays in guarantee certificate issuance (47 cases), along with consultations related to debt repayment (2 cases) and other civil complaints (5 cases).
An official from SGI Seoul Guarantee noted, "No additional 'reporting procedures' are required regarding the contents received by the Damage Reporting Center, and during the compensation process in the future, the company plans to visit directly using the contact information left during the report," and added, "We are committed to ensuring transparent and prompt compensation while taking full responsibility for customer inconveniences and damages."