This year, as frequent malfunctions of securities company apps have increased investor complaints, an error message has appeared this time on the home screen of NH Investment & Securities' mobile trading system (MTS).
On the 30th, before the regular market opened, a script error popup appeared on NH Investment & Securities' MTS "Namu" home screen. This message did not appear when navigating to other pages and repeatedly showed only when pressing the home screen.
NH Investment & Securities reportedly conducted computer work related to gold and dollar pricing information the previous day. The securities company estimates that the home screen error message is related to this work.
A representative of NH Investment & Securities said, "There was only a problem with the provision of home screen default information, and the ordering or stock price provision functioned normally," adding, "The error has been corrected before the regular market opens, and there is no harm to investors."
This year, coinciding with the emergence of alternative trading systems (ATS), frequent computer errors have occurred in securities company apps. Investors have expressed dissatisfaction as Kiwoom Securities, Mirae Asset Securities, MERITZ Securities, and Toss Securities have repeatedly experienced system failures. Even in March, a system error occurred at the Korea Exchange, causing trading in the securities market to be suspended for seven minutes—a historic unprecedented event.
Ham Yong-il, the Deputy Director of Capital Markets and Accounting at the Financial Supervisory Service, noted on the 28th that "Not all securities company computer failures occur due to internal problems," but also stated, "Regardless, because this is a matter of customer trust, securities companies need to self-reflect."